Hospitality

The Challenges

Smooth processes and a safe environment are essential in the hotel and hospitality industry –both for guests and employees.

The Solutions

MobiCall helps you to meet requirements efficiently – through optimized communication, alerting and emergency management. The solution is flexible, scalable and easy to integrate and adapts individually to your facility. Whether hotel, resort or leisure facility: MobiCall controls security-relevant processes centrally, minimizes risks and increases operational efficiency.

Optimized Workflows

Optimized workflows ensure greater efficiency and relieve the burden on staff in day-to-day operations

Safety as Top Priority

Safety as a top priority guarantees a reliable and safe stay for guests and employees

Focus on Customer Satisfaction

Focus on customer satisfaction strengthens customer loyalty and promotes positive recommendations

Applications

Targeted Evacuation

Fast, coordinated alerting
In the event of fires, storms and emergencies
Via telephone, loudspeaker and mobile device

NVBabyphone

NVBaby monitor for room monitoring by guests
Automatic call to parents’ room in the event of noises
Voice recording & direct connection activated

Information Distribution

Directly to the room telephone or mobile devices
Seamless integration into the hotel management system

Guest Emergency Call

Emergency calls from anywhere
Targeted alerting
First aider notification at the touch of a button on the room telephone

Technical Alarms

Connection to BMS and alarm systems
Fast response to technical faults
Supported interfaces: ESPA, OPC, SNMP, WAGO, KNX & more

NVX Dashboard

Individually customizable alarms and processes
Immediate triggering via central dashboard

Employee Protection

Protection against threats
Discrete emergency calls for employees
Optional localization of the person concerned

Critical Thresholds

Automatic control of air quality, temperature & humidity
Minibar status monitoring
More comfort & optimized processes

Service Hotline

Automatic call distribution for bookings, queries & service requests
Clear menu navigation for optimal guest communication

Room Service

Automated reporting of room cleaning, repairs & minibar replenishment
Direct handover to facility management via TMS

Task Management with MobiApp

Tasks can be created, assigned, accepted, rejected, canceled or completed – also automatically via alarms. The task status is clearly displayed: new tasks on the Inbox page, active tasks on the Active page and completed tasks on the Closed page.