Nurse Call Systems

Flexible Integration of nurse call systems

Whether in case of a small nurse call system in a daycare structure or a comprehensive system across several stations in a university clinic, New Voice MobiCall offers the possibility to connect all existing nurse call systems (e.g. Condigi, Ilper, Tyco, Ackermann, Honeywell, Schrack, Vocera…).

Our strength is the manufacturer-independent integration into our customers’ infrastructures. A parallel operation of two or more systems can also be implemented using a central MobiCall alarm server.

Alerting process in the event of a nurse call

Basic components of the infrastructure are the nurse call system and emergency call terminal devices. By means of an emergency button, residents can easily ask for assistance to the nursing staff at any time.

MobiCall allows the interconnection between the emergency call and the communication systems, thus facilitating a targeted transmission of detailed alarm information (such as name, room number and alarm type) to the terminal device of the responsible nurse.

1) Resident requests assistance via emergency button

2) Information transfer from the nurse call system to the alarm server

3) Alerting of ward stations according to shift schedules

4) A nursing specialist acknowledges the alarm, so the alarm is quit

5) Escalation starts if no one acknowledges the alarm within 90 s.

6) Alerting of the adjacent station

7) A nursing specialist of the adjacent station acknowledges the alarm

8) Full documentation of the alarm events

Depending on the configuration, the alarm recipient can acknowledge the alarm receipt either positively or negatively. If, after a predefined time, the alarm recipient cannot be reached or a confirmation failed to occur, alternative people and/or representatives can be alarmed too.

The system also offers an information distribution based on time and calendar, offering a customizable representation of availability lists and duty rosters. Of course, MobiCall can also be connected to anti-wandering systems in order to directly transfer alarms as well as technical faults.

As a consequence, this solution minimizes walking routes and stress for the staff members, while improving response times in case of emergency calls. This involves on one hand more chances to save a life, and on the other hand an enhancement of the residents’ well-being.

Technical information

Clinical infrastructure

  • Integrate different existing systems
  • Implement station-related and cross-station alarms
  • Transfer alarm details (type, location, urgency)
  • Utilize various alarm scenarios based on urgency
  • Support time and shift schedules
  • Enable simultaneous multimedia alarms on different devices
  • Provide talk-back option for patient rooms
  • Offer alternative positive and negative acknowledgment
  • Monitor interfaces with watchdog
  • Connect up to 99 subsystems


  • Graphical status display
  • Multimedia alarms, e.g. pop-up message on a PC or a smartphone
  • Skill-based alerting process
  • Watchdog monitoring of interfaces

MDR Certification

We are in the process of implementing a quality management system according to EN ISO 13485 and MDR, and will issue a certified medical device version of our MobiCall platform. (Status: February 2023)

Our Success Stories

Incoming calls on MobiCall contain the information of the DDI (destination number of the nurse call) and CLI (=caller number of the room, also known as CLIP). MobiCall has the function “DDI CLI alarm triggering”. This enables the triggering of different alarms depending on the DDI or CLI received.s – whether healthcare, industrial facilities and production, hotel business, public facilities, airports, and more. All sectors have a need to optimize their alarm processes and to monitor a wide variety of devices, sensors, and machines. See what we have in store for you:

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