Saving lives and emergency situations: the daily business of health care professionals. Due to rigid and incompatible legacy systems, lack of qualified staff and increasing cost pressure, the healthcare industry continues to face ever increasing challenges.
Whether it may be general patient calls and emergencies, threat situations for professionals or monitoring critical infrastructure, New Voice offers flexible solutions for reliable alarming.
MobiCall automates and optimizes standard work flows and ensures critical communication in emergencies. It connects with existing infrastructure like alarm systems, patient calls, telephones and pagers, intercom systems, fire alarms and building control systems.
How does your safety system look like?
The healthcare industry is experiencing significant challenges, since more flexible solutions are required to encompass the various legacy systems in use today. These existing systems are mostly not compatible and the challenge also consists in being able to quickly and efficiently respond to critical events and alarms with a guaranteed outcome. In this context, a significant challenge is not to put patients at risk due to poor response times or communication errors.
Another challenge faced by the healthcare industry is to take care of patients in case of unforeseen evacuations, lock-down situations or other emergencies. In such situations, it is crucial that key people can keep the situation under control by communicating effectively to protect patients. An optimised collaboration can make the difference leading to a successful outcome. Nowadays, a requirement for hospital staff members is to be able to move freely and be easily reached during any event.
MobiCall is able to monitor automated technical alerts or alarms released from medical systems or devices, and is able to promptly respond to these alerts within seconds, thanks to a real-time unified communication system, as well as revenues. Unlike other systems, MobiCall is also able to always guarantee an outcome to an event. Since MobiCall interacts with third-party systems and devices, it is often able to manage these for a better outcome. Full audit reporting is available should an event occur.
We are in the process of implementing a quality management system according to EN ISO 13485 and MDR, and will issue a certified medical device version of our MobiCall platform. (Status: February 2023)
In healthcare facilities, the efficient and reliable transmission of information can help to save lives and to successfully react in case of critical events or incidents. New Voice MobiCall supports a variety of standardised and manufacturer-specific interfaces in order to ensure a comprehensive integration of clinical, administrative and technical systems in use. Based on events, MobiCall can automatically alert the staff or in-house technicians, both individually and on a group basis, through all known media using voice, text and image messages. In this context all existing process flows of the hospital environment can be taken into consideration. The system provides a time- and calendar-dependent information distribution, which enables a flexible mapping of duty rosters. The information transfer occurs on a skill-based and prioritised, as well as on a simultaneous or sequential way, depending on the alarm configuration. To guarantee the maximum safety, it is possible to determine a specific number of recipients who are expected to acknowledge the alarm receipt. If this criterion is not fulfilled, the system can start an alarm escalation to notify more participants. MobiCall also supports internal watchdog monitoring, automatic backups as well as comprehensive reporting and statistics features.
All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an innovative “drag-and-drop” configurator. This solution provides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm parameters. The multi-client capability offers to different areas the opportunity to autonomously administer their own alarm management by means of differentiated access rights. The connection of external databases (e.g. SAP or AD) is also possible, thus allowing the use of existing master data for the automatic import, which consequently reduces the administrative load.
MobiCall is available in two versions. MobiBBox is the smart “plug & use” solution installed on a compact industrial PC with an integrated web server (appliance). This solution is designed for standard requirements in small and medium-sized businesses. MobiCall also create a more powerful platform for large and complex requirements using server hardware or virtual environments. As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased performance and high reliability. MobiCall geo-clustering enables redundancy and functional monitoring in several locations.
In emergency situations like fire alarms or bomb threats an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used so that telephones and computers in use are available to transmit an audible or visual alarm signalling. In hazardous situations, MobiCall cares for your staff safety at work, enabling to draw on the integrated functions of an emergency call centre. Furthermore, MobiCall functions as a central solution in case of emergency alerting, e.g. MCI alarm, to execute a parallel information transmission.
An efficient employment of all means of communication is a crucial cost and quality factor to smoothly manage a hospital business. By means of MobiCall, all existing systems, such as patients’ entertainment systems, beds transport management, telephone system, mobile devices as well as scheduling and administration systems can be linked together. As a consequence, the workflow can be optimized, thus allowing you to maximise the current infrastructure and to enhance the service quality. Here, the MobiCall task management module plays a key role, since it supports cross-media planning, administration, monitoring and execution of tasks.
MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as process control and visualisation systems, as well as building automation and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through MobiCall to a defined group of people. The integrated task management is a major advantage of this solution, ensuring faults classifi cation and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed.