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From alerting to task management: How clients & apps can optimize the workflow

06.12.2024

From alerting to task management : How clients & apps can optimize the workflow

In today’s world, the optimization of workflows is crucial for the efficiency and productivity of companies. Mobile apps are playing an increasingly important role in this. From alerting to task management, these apps offer a wide range of functions that can make day-to-day work much easier. This article takes a general look at how mobile apps can optimize workflow and then looks specifically at New Voice International’s solutions.

General advantages of clients and apps for the workflow: 

1. Real-time notifications and alerts:

Clients and apps make it possible to receive instant notifications and alerts. This is particularly important in emergency situations where every second counts. Push notifications send relevant information directly to the user’s device, significantly reducing response time.

2.Task management:

Clients and apps can be used to easily create, assign and track tasks. Features such as to-do lists, progress tracking and notifications of due tasks help to keep track and ensure that nothing is forgotten.

3.Communication and collaboration:

Clients and apps promote collaboration through integrated communication functions such as chats, video calls and joint document editing. This facilitates coordination within the team and ensures a smooth flow of information.

4.Flexibility and mobility:

Access to important information and functions from anywhere offers enormous flexibility. Employees can work efficiently regardless of their location, which is particularly important in times of home office and remote working.

5.Data and information management:

Clients and apps enable quick access to important data and documents. Functions such as cloud storage and databases ensure that all the necessary information is always to hand, which speeds up decision-making and problem-solving.

Specific solutions from New Voice International

With the MobiCall.App and the Desktop Client, New Voice International has developed comprehensive solutions that are specifically tailored to the needs of companies and cover the entire workflow from alerting to task management. Some of the outstanding features of the latest versions of these solutions are highlighted below.

1. Alerting and emergency management:

The MobiCall.App and Desktop Client allow alerts to be managed efficiently. The latest version introduces improvements such as data synchronization via AMQP and the ability to specify the location of alarm triggering (cloud or on-site). This ensures fast and reliable alerting, which is crucial for crisis management.

2.Task management system (TMS):

The MobiCall.app’s integrated time management system (TMS) allows tasks to be created, assigned and their progress tracked. Functions such as accepting and rejecting tasks as well as detailed description and prioritization help to increase efficiency.

3.Asset tracking:

Another new feature is real-time asset tracking, which uses GPS to track the location of assets. This is particularly useful for companies with extensive field operations, as it helps to optimally manage resources and monitor their movements.

4.Redundancy and reliability:

The extension of the redundancy functionalities ensures that alarms can be received and started even when users are logged out. This significantly increases the reliability of the app and ensures that important notifications are never missed.

5.User-friendliness and flexibility:

The ability to configure hotkeys and start alarms directly from the lock screen further improves user-friendliness. This allows an even faster response in critical situations.

Conclusion :

Clients and apps have the potential to significantly optimize the workflow in companies. They offer real-time notifications, efficient task management and promote collaboration. New Voice is setting standards with its MobiCall.app and desktop client by providing a variety of useful functions that are specifically tailored to the needs of companies. With advanced features such as real-time asset tracking and advanced redundancy functionalities, the MobiCall.App and Desktop Client offer comprehensive solutions that cover the entire process from alerting to task management, significantly improving workflow.

Discover now how Release 16 of New Voice International can improve your workflow.  Release 16

Process automation in critical communication

18.11.2024

Process automation in critical communication

In today’s business world, efficient and reliable communication is crucial, especially in critical situations. The automation of communication processes plays a central role in reducing response times and increasing efficiency. Process automation enables companies to respond quickly to emergencies and optimize the dissemination of information while minimizing risks.

The importance of automation in critical situations

Critical communication includes all processes that are required in emergencies or unforeseen events in order to act quickly and efficiently. This may involve alerting emergency teams, evacuating buildings or distributing important information to employees and managers. By automating these processes, companies can ensure that all necessary actions are taken without delay.

MobiCall: A comprehensive solution for process automation

MobiCall offers a powerful platform for the automation of communication processes. This platform enables the centralized management of all security-related events and alarms, ensuring a fast and coordinated response. MobiCall integrates seamlessly into existing communication infrastructures and supports various 3rd party applications to provide a comprehensive and efficient solution.

Advantages and applications of MobiCall:

Facility management : In the area of facility management, MobiCall faces challenges such as increasing cost pressure, digitalization and environmental regulations. The platform enables seamless networking between machines, devices, sensors and personnel, resulting in efficient management and monitoring of buildings in real time. Key features include:

  • Real-time monitoring and management: Integration of process control technology, building automation and ICT components for first-class operational management.
  • Emergency management: Display of critical alarms including localization and rapid notification of first responders.
  • Smart maintenance: Predictive maintenance to reduce costs and efficient planning of maintenance activities.

Unified Alarm Event Communication :  MobiCall provides a central platform for alerting, evacuation and information distribution in professional environments. The core functions include : 

  • Event and event receipt: Automatic or manual triggering of events.
  • Localization: Precise room positioning via DECT, WiFi, Bluetooth or NFC.
  • Acknowledgement and escalation: Predefined alarm recipients and automatic escalation in the event of unavailability.
  • Multimedia communication: Transmission of events to various devices and platforms.
  • Report and control: Detailed logging and reporting of alarm events.

Advantages of process automation with MobiCall

  1.  Fast response times: By automating alarms and notifications, important information can be forwarded immediately to the right people, significantly reducing response times.
  2.  Efficient information distribution: MobiCall ensures that all relevant information is distributed quickly and reliably so that decision-makers can act immediately.
  3. Reduction of errors: Automated processes minimize the risk of human error and ensure that all necessary steps are carried out correctly and completely.
  4.  Flexibility and adaptability: MobiCall’s open and modular architecture enables companies to adapt the solution to their specific needs and expand it as required.
  5.  Continuous monitoring: MobiCall continuously monitors important process data and critical thresholds in order to be able to react to potential risks at an early stage.

Conclusion : 

The automation of communication processes in critical situations is essential for companies to be able to react quickly and efficiently to emergencies. MobiCall offers a comprehensive and flexible solution that makes it possible to centrally control and monitor all security-relevant processes. By integrating existing systems and automating processes, MobiCall ensures that companies are optimally prepared for all eventualities.

Find out how MobiCall can help you automate your critical communication processes and optimize your response times.  Learn More

Innovative applications of AMQP Technology in alarm processing

06.11.2024

Innovative applications of AMQP Technology in alarm processing

In today’s connected world, fast and efficient alarm processing is critical to the security and operational readiness of businesses and organizations. Advanced Message Queuing Protocol (AMQP) has emerged as a key technology that is instrumental in optimizing alarm processing. In this article, we will explain the general benefits and applications of AMQP technology in alarm processing and then look specifically at New Voice International’s solutions.  
New Voice International and AMQP technology 

New Voice International has integrated AMQP technology into its MobiCall solutions, resulting in significant improvements in alarm processing. Here are some of the specific applications and benefits that New Voice International offers through the use of AMQP: 

1. Hybrid mode and data synchronization:

The introduction of a new hybrid mode allows alarms to be processed both in the cloud and on-site. Using AMQP for data synchronization ensures that only the required data is retrieved, increasing efficiency and reducing data load. 

 

2.  Local and cloud-based alarm processing:

MobiCall implementations on site only retrieve the required data and synchronize with the cloud. This enables flexible alarm processing where the location of the alarm trigger (cloud or on-site) can be specified. This flexibility contributes to the optimization of alarm processes and ensures a fast response. 

 

3.  AMQP redundancy and cloud supervisor: 

By utilizing AMQP themes and supporting more than two servers, New Voice International provides a robust redundancy solution. The Cloud Supervisor combines multiple MobiCall instances into one solution, significantly improving the resilience and reliability of alarm processing.

 

4.  Improved processing capacity:

The ability to process a large number of alarms simultaneously is another benefit of AMQP integration. This ensures that all incoming alarms are processed efficiently and without delays, which is particularly important in critical situations. 

Conclusion :

The integration of AMQP technology into alarm processing offers numerous advantages, including reliability, real-time data processing, flexibility and improved redundancy. New Voice International utilizes these benefits in its MobiCall solutions to ensure efficient and reliable alarm processing. Through the innovative use of AMQP, New Voice International is setting new standards in alarm processing and helping to improve the safety and efficiency of companies and organizations worldwide. 

     More information on AMQP in MobiCall Release 16. Learn More 

Improved communication and collaboration through desktop clients

21.10.2024

Improved communication and collaboration through « Desktop clients»

 

In today’s business world, efficient communication and collaboration within companies is crucial. With increasing complexity and the need to respond quickly to changing requirements, powerful tools are needed to enable smooth and effective communication. Desktop clients offer a solution that meets these requirements and takes collaboration to a new level.

Why desktop clients are important ?

Desktop clients play a central role in optimizing internal communication and collaboration. They enable employees to seamlessly access all relevant information and communication channels from their workstations. This not only boosts efficiency, but also employee productivity and engagement.

Advantages of desktop clients : 

  • Centralized information management: Desktop clients make it possible to manage all important information and notifications centrally in one place. This facilitates access to relevant data and ensures that all employees are kept up to date.                                                                                                                                                                                                                                                                                             
  • Improved collaboration: Teams can work together more effectively with desktop clients. They offer features such as instant messaging, video calls and file sharing that improve communication and coordination within the team.                                                                                                                                                                                                                                                                                           
  • Increased accessibility: By using desktop clients, employees can be reached anytime and anywhere. This is particularly beneficial in today’s increasingly decentralized working environment as it increases flexibility and facilitates collaboration.                                                                                                                                                                                                                                                                         
  • Security benefits: Desktop clients offer robust security features that ensure the protection of sensitive information. They enable the secure transfer of data and prevent unauthorized access to important company information.                                                                                                                                                                                                                                                                                                              
  • Integration of existing systems: Desktop clients can be seamlessly integrated into existing ICT infrastructures and other applications. This facilitates the introduction and use of the new tools and ensures a smooth implementation. 

The desktop client from New Voice: A comprehensive solution

New Voice’s Desktop Client offers all these benefits and more.

As part of the comprehensive MobiCall platform, it enables seamless integration into a company’s existing communication infrastructure. The Desktop Client centralizes all alarms and notifications and ensures that important information gets to the right people quickly and efficiently.

With support for 3rd party applications and a flexible, modular structure, New Voice’s Desktop Client is a versatile and scalable solution that can be adapted to the individual needs of any organization.

Conclusion :

Desktop clients are an indispensable tool for modern business communication and collaboration. They offer numerous benefits, from centralized information management to improved team collaboration and enhanced security. New Voice’s Desktop Client is an excellent solution that maximizes these benefits and helps businesses streamline their communication and collaboration processes.

Find out how New Voice’s Desktop Client can improve your communication and collaboration and optimize your business processes today.

Learn more

Efficient connectivity securely linking machines, devices and personnel

09.10.2024

Efficient connectivity securely linking machines, devices and personnel

In today’s highly connected business world, the ability to network machines, devices and personnel efficiently and securely is crucial. A well-integrated communication infrastructure enables companies to optimize their processes, increase security and respond faster to critical events. The challenge is to seamlessly integrate different systems and devices to enable centralized control and monitoring. Efficient networking not only improves operational efficiency, but also increases the speed of response to emergencies and critical incidents.

Integration of existing communication infrastructures with MobiCall

MobiCall offers a central software platform for integrating all of a company’s communication systems. This platform enables the detection and centralization of all events within the system, ensuring a fast and coordinated response to all circumstances. By integrating existing communication infrastructures and supporting 3rd party applications, MobiCall provides a seamless and efficient solution for networking all relevant components.

Service-based telephony and asset tracking

Service-based telephony enables targeted logging in and out of alarm groups via web and app, which is particularly advantageous in shift operations. MobiCall supports the registration and management of services, which increases the efficiency and responsiveness of staff.

Asset tracking and localization systems, such as those offered by MobiCall, use technologies such as Wifi, BLE and GPS for precise indoor and outdoor location determination. This enables effective monitoring and rapid localization of people and equipment, which is particularly crucial in emergencies.

Automation and process optimization

Another advantage of MobiCall is the automation of processes. From daily communication to emergencies, the platform ensures that important information reaches the right people quickly and reliably. This enables an efficient and predetermined response to all events and helps to reduce risk. The continuous monitoring of important process data and critical thresholds ensures that risks can be identified and addressed at an early stage.
Adaptability and scalability

MobiCall is characterized by its open, modular and scalable architecture. This flexibility enables companies to adapt the solution to their specific needs and expand it as required. Whether small businesses or large corporations, MobiCall offers a suitable solution that meets both current and future requirements.

Conclusion :

The efficient networking of machines, devices and personnel is a decisive factor for the success of modern companies. MobiCall offers a versatile, integrable and scalable solution that makes it possible to centrally control and monitor all security-relevant processes. Through comprehensive process automation and the ability to integrate existing systems, MobiCall ensures that companies are prepared for all eventualities and can optimize their security processes.

Find out how MobiCall can help you to network your machines, devices and personnel efficiently and securely and optimize your safety processes.

Learn more

 

Hybrid Cloud Solutions and their Benefits for Modern Companies

26.09.2024

Hybrid Cloud Solutions and their Benefits for Modern Companies

Nowadays, companies are faced with the challenge of designing their IT infrastructures in such a way that they are both flexible and robust. Hybrid cloud solutions offer an ideal combination of on-premises and cloud-based infrastructure, enabling companies to meet their specific requirements while benefiting from the advantages of both worlds. In this blog, we highlight the benefits of hybrid cloud solutions and New Voice International’s innovations around the cloud solution.

What are hybrid cloud solutions?

Hybrid cloud solutions combine the advantages of on-premise systems and cloud services. This architecture enables companies to keep critical data and applications locally while utilising less sensitive information and flexible computing resources in the cloud. This mix offers high flexibility, scalability and security, which are essential for modern companies.

Advantages of hybrid cloud solutions

Flexibility and scalability:

Hybrid cloud solutions enable companies to react quickly to changing business requirements. They offer the ability to add additional resources from the cloud as demand increases without having to invest in additional hardware.

 

Cost savings:

By using cloud resources, companies can save costs as they only pay for the services they use. This reduces the need for extensive investment in local infrastructure and its maintenance.

Increased security:

Organisations can store sensitive data locally while taking advantage of the cloud for less critical applications. This provides a high level of security and data protection, which is particularly important for industries such as healthcare and finance.

 

Business continuity and disaster recovery:

Hybrid cloud solutions offer improved opportunities for business continuity management and disaster recovery. In the event of a failure, applications and data can be quickly restored to the cloud, minimising downtime.

The innovative solution from New Voice International

New Voice International’s innovative solution, especially the innovations introduced in Release 16, offer outstanding possibilities for hybrid cloud solutions. With the hybrid mode in MobiCCloud and the extended redundancy in the Desktop Client and MobiCall.App, companies can respond efficiently to emergencies while ensuring the security and availability of their systems. These innovations are an essential part of a future-proof IT strategy.

Hybrid cloud solutions offer modern companies a flexible, scalable and secure IT infrastructure. The innovations introduced in Release 16, such as the hybrid mode in MobiCCloud and the extended redundancy in the Desktop Client and MobilCall.App, strengthen the ability of companies to respond efficiently to emergencies while ensuring the security and availability of their systems. These solutions are an essential part of a future-proof IT strategy that helps companies compete in an increasingly digital world.

Here you can find more information about the new Release 16 

Release 16

Why the constant need for alerting systems

02.09.2024

The constant need for state-of-the-art alarm systems: Why the latest technology is essential ?

As the world  is becoming more and more dangerous, the need for state-of-the-art alerting systems has never been more critical. The ability to respond promptly and effectively to emergencies can mean the difference between life and death, success and failure, or a minor inconvenience and a major disaster. This blog highlights the importance of modern alerting technologies and introduces the extensive innovations in Release 16 that make these systems more efficient and responsive.

The importance of advanced alerting systems

Advanced alerting systems are essential to ensure that the right people are notified immediately in critical situations. This means that action can be taken quickly to mitigate risks and deal with emergencies effectively. As technology has advanced, these systems have evolved from simple audible signals to complex, integrated solutions that utilize multiple communication channels, including SMS, email, phone calls and mobile apps. These advances ensure that alerts reach the intended recipients immediately, regardless of their location or the device used.

 

The latest technologies in alerting systems focus on improving reliability, speed and adaptability, allowing organizations to tailor alerts to specific needs and scenarios. This is where the New Voice Release 16 comes into play.

Hybrid mode and cloud integration

One of the major innovations in Release 16 is the hybrid mode. This function makes it possible to trigger and process alarms both locally and via the MobiCCloud, which significantly increases the flexibility and reliability of the system. Data synchronization via AMQP ensures that only the necessary data is transferred, which increases efficiency and security.

Extended redundancy

The extension of the redundancy functions is another highlight of Release 16. These functions ensure that alarms can be received and triggered even when users are logged off. This increases the system’s reliability and offers additional protection in critical situations.

Hotkeys for alerting

The introduction of hotkeys allows users to trigger alarms quickly and easily using keyboard shortcuts on the desktop client. This feature is particularly useful in emergencies where every second counts. Hotkeys can even be used when the computer is locked, allowing users to remain operational at all times.

Improved asset tracking functions

With Release 16, the asset tracking functions have also been enhanced. This enables real-time tracking of devices and people using GPS, which is particularly useful in large outdoor areas. This function provides precise monitoring and increases security and efficiency when managing assets.

Integration of time management systems (TMS)

The integration of the time management system (TMS) into the new release makes it easier to manage and assign tasks. Users can create, assign, accept or reject tasks and monitor their progress. This significantly improves productivity and workflow management

Conclusion

The ongoing development and implementation of state-of-the-art alerting systems is essential in our increasingly complex and fast-moving world. Release 16 exemplifies the latest advances in this area and offers comprehensive solutions that improve speed, efficiency and ease of use.

Modern alerting systems must continually evolve to meet new challenges and take advantage of new technologies. By implementing these cutting-edge solutions, organizations can ensure that they are quickly and effectively prepared for any situation to protect lives, assets and operations.

 

Here you can find more information about Release 16.

Release 16