Date Project* Customer Contract number

Contact information

Invoice Address

Company* Address* ZIP Code* Country* Contact person* Phone number* Email*

Delivery address

FR : New Voice 19 Rue Corot 92410 Ville-d’AvrayDE: New Voice Systems GmbH Großbeerenstraße 2-10 Gebäude 3 Raum 4.13 D-12107 BerlinCH : New Voice Schweiz AG Militärstrasse 90 8004 Zürich +41 58 750 11 11

Component description

Manufacturer New VoiceNew Voice MobiBBoxWagoMoxaMC TechnologySEH technologyDongleWuT Type and Specification * Serial number MobiCall version 10.011.012.015.016.0
Delivery date Dongle ID Incident description*
Replacement Hardware Outside the Warranty Period Warranty Exchange

Conditions:
Warranty Exchange The warranty period begins on the delivery date. The warranty duration is 12 months when used as intended. The receipt of the NewVoice RMA form (issued by us) is a prerequisite for shipping the replacement hardware. If the defective component is not returned within 14 days after the replacement hardware has been dispatched, we reserve the right to charge for the replacement hardware. If the reported item is found to be non-defective, we reserve the right to charge for the replacement hardware and an administrative fee of €250.

Exchange Outside the Warranty Period For hardware exchanges outside the warranty period, please indicate in the RMA form whether the replacement hardware should be shipped and invoiced upon receipt of the form. The warranty expires after the warranty period or within the warranty period if defects or malfunctions result from excessive wear and tear, improper use, incorrect operation, or excessive strain.
In order to ensure quick processing, we will ship the goods immediately upon the reception of this signed form. If we do not receive the defective component within 14 days, we take the liberty of charging for it.