{"id":36359,"date":"2024-03-13T14:26:31","date_gmt":"2024-03-13T13:26:31","guid":{"rendered":"https:\/\/newvoiceinternational.com\/gestion-de-service-et-optimisation-des-processus\/"},"modified":"2024-03-13T15:36:02","modified_gmt":"2024-03-13T14:36:02","slug":"gestion-de-service-et-optimisation-des-processus","status":"publish","type":"page","link":"https:\/\/newvoiceinternational.com\/fr\/gestion-de-service-et-optimisation-des-processus\/","title":{"rendered":"Gestion de service et optimisation des processus"},"content":{"rendered":"\t\t
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Gestion de service et optimisation des processus <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Une utilisation efficace de tous les moyens de communication est un facteur crucial de co\u00fbt et de qualit\u00e9 pour une entreprise h\u00f4teli\u00e8re. Gr\u00e2ce \u00e0 MobiCall, tous les syst\u00e8mes existants, tels que le syst\u00e8me t\u00e9l\u00e9phonique, le syst\u00e8me de divertissement et le logiciel de gestion h\u00f4teli\u00e8re, peuvent \u00eatre li\u00e9s entre eux. En cons\u00e9quence, le flux de travail peut \u00eatre optimis\u00e9, ce qui permet de r\u00e9duire les co\u00fbts et d’am\u00e9liorer la qualit\u00e9 de service. Ici, le module de gestion des t\u00e2ches joue un r\u00f4le cl\u00e9, car il prend en charge la planification, l’administration, la surveillance et l’ex\u00e9cution de t\u00e2ches multi-supports.<\/p>\n

Int\u00e9gration de logiciels de gestion h\u00f4teli\u00e8re<\/strong><\/h4>\n
    \n
  • Int\u00e9gration de toutes les principales plateformes de logiciels de gestion h\u00f4teli\u00e8re<\/li>\n
  • Verrouillage et d\u00e9verrouillage du t\u00e9l\u00e9phone des clients lors de l’enregistrement et du d\u00e9part<\/li>\n
  • Acquisition, collecte et transmission de donn\u00e9es d’appels en tenant compte des mod\u00e8les de tarification sp\u00e9cifiques \u00e0 l’h\u00f4tel<\/li>\n
  • Saisie de messages d’\u00e9tat par t\u00e9l\u00e9phone, smartphone ou PC<\/li>\n
  • Service de r\u00e9veil avec gestion d’escalade par t\u00e9l\u00e9phone<\/li>\n
  • Communication des travaux de nettoyage, de r\u00e9paration et d’entretien<\/li>\n
  • Surveillance en temps r\u00e9el des t\u00e2ches en attente<\/li>\n<\/ul>\n

    Appel de service<\/h4>\n
      \n
    • Saisie multi-supports des t\u00e2ches de service<\/li>\n
    • Int\u00e9gration de capteurs \u00e0 pile pour la transmission automatis\u00e9e de messages d’\u00e9tat (par exemple, minibar)<\/li>\n
    • Application h\u00f4teli\u00e8re adapt\u00e9e aux appareils Android et iOS<\/li>\n
    • Transmission de t\u00e2ches bas\u00e9es sur les comp\u00e9tences (par exemple, pour l’\u00e9quipe de service)<\/li>\n
    • Fonctions de connexion et de d\u00e9connexion pour les membres du personnel<\/li>\n
    • Fonctionnalit\u00e9 VIP pour prioriser les t\u00e2ches<\/li>\n
    • Portail web multi-client capable de surveiller les SLA et d’\u00e9valuer la qualit\u00e9 du service.<\/li>\n<\/ul>\n

      Autres applications potentielles<\/strong><\/h4>\n
        \n
      • Fonction babyphone pour connecter le terminal de la chambre au t\u00e9l\u00e9phone portable des parents<\/li>\n
      • S\u00e9curisation de la zone SPA gr\u00e2ce \u00e0 un bouton d’urgence (\u00ab\u00a0bouton rouge\u00a0\u00bb) avec alarme et conditions d’escalade<\/li>\n
      • Option fixe et mobile pour s\u00e9curiser un seul poste de travail<\/li>\n
      • Connexion entre les modules de la station de porte incluant l’int\u00e9gration vid\u00e9o<\/li>\n
      • Optimisation de la gestion de la continuit\u00e9 des activit\u00e9s, par exemple gr\u00e2ce \u00e0 une alerte de disponibilit\u00e9<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Gestion de service et optimisation des processus Une utilisation efficace de tous les moyens de communication est un facteur crucial de co\u00fbt et de qualit\u00e9 pour une entreprise h\u00f4teli\u00e8re. Gr\u00e2ce \u00e0 MobiCall, tous les syst\u00e8mes existants, tels que le syst\u00e8me t\u00e9l\u00e9phonique, le syst\u00e8me de divertissement et le logiciel de gestion h\u00f4teli\u00e8re, peuvent \u00eatre li\u00e9s entre […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-36359","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGestion de service et optimisation des processus - NewVoice International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newvoiceinternational.com\/service-management-and-process-optimization-hospitality\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestion de service et optimisation des processus - NewVoice International\" \/>\n<meta property=\"og:description\" content=\"Gestion de service et optimisation des processus Une utilisation efficace de tous les moyens de communication est un facteur crucial de co\u00fbt et de qualit\u00e9 pour une entreprise h\u00f4teli\u00e8re. 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