{"id":36384,"date":"2024-03-13T14:26:31","date_gmt":"2024-03-13T13:26:31","guid":{"rendered":"https:\/\/newvoiceinternational.com\/servicemanagement-und-prozessoptimierung\/"},"modified":"2024-03-14T10:32:39","modified_gmt":"2024-03-14T09:32:39","slug":"servicemanagement-und-prozessoptimierung","status":"publish","type":"page","link":"https:\/\/newvoiceinternational.com\/de\/servicemanagement-und-prozessoptimierung\/","title":{"rendered":"Servicemanagement und Prozessoptimierung"},"content":{"rendered":"\t\t
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Servicemanagement und Prozessoptimierung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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F\u00fcr den Betrieb eines Hotels ist der effiziente Einsatz von Kommunikationsmittel ein wichtiger Kosten- und Qualit\u00e4tsfaktor. Mit Hilfe von MobiCall<\/a> k\u00f6nnen bestehende Systeme, wie Telefonanlage, Entertainment-Systeme und Hotel Management Software vernetzt werden. Somit k\u00f6nnen Arbeitsabl\u00e4ufe optimiert und in Folge dessen die Prozesskosten gesenkt, sowie die Servicequalit\u00e4t gesteigert werden. Hierbei nimmt das MobiCall Modul TASK-Management eine zentrale Rolle ein. Dieses unterst\u00fctzt bei der medien\u00fcbergreifenden Planung, Verwaltung, \u00dcberwachung und Umsetzung von Auftr\u00e4gen.<\/p>\n

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INTEGRATION HOTEL MANAGEMENT SOFTWARE<\/h4>\n
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  • Integration g\u00e4ngiger Hotel Management Software Plattformen<\/li>\n
  • Bei Check-In bzw. Check-Out kann Gasttelefon automatisch freigegeben oder gesperrt werden<\/li>\n
  • Erfassung, Ermittlung und \u00dcbertragung von Gespr\u00e4chsdaten unter Ber\u00fccksichtigung hotelspezifischer Tarifmodelle<\/li>\n
  • Eingabe von Statusmeldung per Telefon, Smartphone oder PC z.B. \u00dcbertragung Raumstatus und Reports<\/li>\n
  • Weckruf inklusive Eskalationsmanagement \u00fcber Telefon<\/li>\n
  • \u00dcbermittlung von Reinigungs-, Reparatur-, Wartungsarbeiten<\/li>\n
  • Real-Time-Monitoring offener Aufgaben<\/li>\n<\/ul>\n<\/div>\n

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    SERVICERUF<\/h4>\n
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    • Medien\u00fcbergreifende Eingabe von Serviceauftr\u00e4gen f\u00fcr Roomservice, W\u00e4schedienst etc.<\/li>\n
    • Integration von batteriebetriebenen Sensoren zur automatischen \u00dcbermittlung von Statusmeldungen ( z.B. MiniBar)<\/li>\n
    • Eigene Hotel-App f\u00fcr Android und iOS<\/li>\n
    • Skillbasierende \u00dcbertragung der Auftr\u00e4ge ( z.B. an Technik oder Serviceteam)<\/li>\n
    • An- und Abmeldefunktionen f\u00fcr Mitarbeiter<\/li>\n
    • VIP Funktionalit\u00e4t zur Priorisierung von Auftr\u00e4gen<\/li>\n
    • Mandantenf\u00e4higes Webportal f\u00fcr SLA \u00dcberwachung und Auswertung der Servicequalit\u00e4t<\/li>\n<\/ul>\n<\/div>\n

      \"\"<\/p>\n

      WEITERE EINSATZM\u00d6GLICHKEITEN<\/h4>\n
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      • Babyphone Funktion zur Kopplung zwischen Zimmerendger\u00e4t und Mobiltelefon der Eltern<\/li>\n
      • Absicherung SPA Bereich mit Notftastern (\u201eRoter Knopf\u201c) mit Alarm- und Eskalationsbedingungen<\/li>\n
      • Feste und mobile M\u00f6glichkeit der Einzelplatzabsicherung<\/li>\n
      • Anbindung von T\u00fcrsprechstellen inklusive Videointegration<\/li>\n
      • Optimierung des Betriebskontinuit\u00e4tsmanagement z.B. durch Bereitschaftsalarmierung<\/li>\n
      • Automatische Initialisierung von Telefonkonferenzen im Regelbetrieb oder bei Notf\u00e4llen<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Servicemanagement und Prozessoptimierung F\u00fcr den Betrieb eines Hotels ist der effiziente Einsatz von Kommunikationsmittel ein wichtiger Kosten- und Qualit\u00e4tsfaktor. Mit Hilfe von MobiCall k\u00f6nnen bestehende Systeme, wie Telefonanlage, Entertainment-Systeme und Hotel Management Software vernetzt werden. Somit k\u00f6nnen Arbeitsabl\u00e4ufe optimiert und in Folge dessen die Prozesskosten gesenkt, sowie die Servicequalit\u00e4t gesteigert werden. Hierbei nimmt das MobiCall […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-36384","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nServicemanagement und Prozessoptimierung - NewVoice International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newvoiceinternational.com\/service-management-and-process-optimization-hospitality\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servicemanagement und Prozessoptimierung - NewVoice International\" \/>\n<meta property=\"og:description\" content=\"Servicemanagement und Prozessoptimierung F\u00fcr den Betrieb eines Hotels ist der effiziente Einsatz von Kommunikationsmittel ein wichtiger Kosten- und Qualit\u00e4tsfaktor. Mit Hilfe von MobiCall k\u00f6nnen bestehende Systeme, wie Telefonanlage, Entertainment-Systeme und Hotel Management Software vernetzt werden. Somit k\u00f6nnen Arbeitsabl\u00e4ufe optimiert und in Folge dessen die Prozesskosten gesenkt, sowie die Servicequalit\u00e4t gesteigert werden. 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